PRIVACY & COOKIE POLICY

We Love Images is referred to in this policy as we, us, our.
The person who is accessing our website and whose data is processed is referred to in this policy as you and your.

INTRODUCTION:

We Love Images takes privacy, and the security of personal data, very seriously. We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, www.weloveimages.co.uk (“Our Site”) and only collects and uses your personal data as described in this Privacy & Cookie Policy. Any personal data we collect will only be used as permitted by law.

Please read this Privacy & Cookie Policy carefully as it contains important information for you.

1. Information

Our Site is owned and operated by Eldon VFX Limited trading as We Love Images

• a business structure that is a limited company
• registered in England under company number 06754963.
• Registered address: Prince & Co Charter House, Sandford Street, Lichfield, Staffordshire. WS13 6QA
• VAT number: 925 1830 32
• Data Protection Officer: Heidi Snelgrove
• Email address: [email protected]
• Telephone number: 0777 999 5419

2. What does this policy cover?

This Privacy & Cookie Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over third-party websites and have no control over personal data that they may acquire, store and use. We advise you to check the privacy policies relating to these third-party websites before providing any data to them. In addition, it also outlines the use of cookies on our website

3. Your personal data?

Personal data is defined by the UK General Data Protection Regulation (the “UK GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Furthermore, we are subject to the EU General Data Protection Legislation (EU GDPR) in relation to data collected, processed and used in the European Economic Area (EEA).

Personal data means any information relating to an identified or identifiable individual known as the data subject. Personal data covers obvious information such as your name and contact details, information about services provided to you and details of feedback you gave us, to name a few, but it also covers less obvious information such as identification numbers, electronic location data, IP address, operating systems, and other online identifiers.

4. Your rights in relation to data

Under the Data Protection Legislation, you have the following rights, which are able to do requests without charge. They are as follows:

• The right to access – this is the right to obtain from us confirmation of whether personal data concerning you is being processed, and, where that is the case, access to that personal data and various other information and/or rights about the personal data we hold about you.
• The right to rectification – this is the right to obtain from us, without any undue delay, the putting right of inaccurate personal data concerning you.
• The right to erasure – this is the right for you to request, in certain circumstances, for us to delete or otherwise dispose of any of your personal data relating to you.
• The right to restrict – this means that you can request that, in certain circumstances, we restrict (i.e. prevent) the processing of your personal data.
• The right to data portability – this means that, in certain circumstances, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another data controller.
• The right to object – in certain circumstances, you can object to us using your personal data for a particular purpose or purposes, such as direct marketing.
• The right not to be subjected to automated decision making – you have the right not to be subject to a decision based solely on automated processing and profiling. We do not use your personal data in this way.
• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, we would welcome the opportunity to resolve your concerns ourselves, please contact us first, using the details in Part 10. However, if you should still be unhappy with our response to your concerns you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What data is collected and how

• Subject to the following, we do not collect any personal data from you. We do not place cookies on your computer or device, nor do we use any other means of data collection.
• Our Site collects certain information automatically, including your IP address, the type of browser you are using, and certain other non-personal data about your computer or device such as your operating system type or version, and display resolution.
• If you send us an email, we may collect your name, your email address, and any other information which you choose to give us. For the purposes of the Data Protection Legislation, we are the data controller responsible for such personal data.
• The lawful basis under the Data Protection Legislation that allows us to use such information is article 6(1)(f) of the GDPR which allows us to process personal data when it is necessary for the purposes of our legitimate interests, in this case, the proper operation and functionality of our Site.

6. Keeping your data secure

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our legal obligations and safeguard your rights under the Data Protection Legislation at all times. For more details on security see Part 7, below.

As stated above, we do not generally collect any personal data directly from you, but if you contact us and we obtain your personal details from your email, we may use them to respond to your email. The other technical data referred to above is necessary for the technical operation of our Site.
We will not share any of your personal data with any third parties for any purposes other than storage on an email and/or web hosting server.

7. Transferring your data

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

Personal data security is essential to us, and to protect personal data, we take the following measures:

• limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality; and
• procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

8. Sharing your data with others

We will not share any of your personal data with any third parties for any purposes, subject to the following exception(S):.

• If we sell, transfer, or merge all or part of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way that we have used it, as specified in this Privacy & Cookie Policy (i.e. to communicate with you).
• In some limited circumstances, we may be required to disclose your personal data to the government, law enforcement and regulatory bodies and agencies in order to comply with our own legal and regulatory obligations.
• From time to time, it may be necessary to share data for statistical purposes. We may contract with a third party for hosting and data storage purposes.
• If any of your personal data is transferred to a third party, as described above, we will try to ensure your that information and data are anonymised, handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

9. How can I access my personal data?

If you want to know what personal data we have about you, you can contact us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 10.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

10. About cookies

• We use cookies in connection with the operation of our website. A cookie is a small file that is sent by a web server (where we host our website) to a web browser (from where you view our website) and which is then stored by the browser. The cookie contains an identifier which is stored in your browser and then sent back to our server each time your browser accesses our website. These cookies may either be ‘persistent cookies’ (in which case they will continue to be held by your browser until they are deleted, or until a specified event/date) or they will be ‘session cookies’ which expire when you close your browser.
• Usually, cookies do not hold any data by which you can be identified, although if we do hold personal data about you (for example, because you have subscribed to a service that we offer) the cookie may be linked to that data.
• We also use cookies for the following purposes:
  for authentication purposes, to identify users who are using the site contact form, security, advertising and analysis.
• In addition to cookies used by us, our service providers may also use cookies, and those cookies may also be stored in your browser when you visit our website.
• We use Google Analytics. This uses cookies to gather data about how users use our website. This data is used to create reports about that use. Further information about Google’s use of data may be obtained from Google’s website.
• If you wish to do so then, usually, you can prevent cookies from being downloaded to your browser and can delete those that have already been downloaded. How this may be achieved varies between different browsers. Consult the website of your browser provider for more details.
• However, you should be aware that if you block or delete cookies this may have a detrimental impact on your ability to access our website and the services that we provide. It may mean that not all of the facilities on our website will be accessible to you, or it may mean that you are unable to access any member services which we provide.

11. Contact Information

To contact us about anything to do with your personal data and data protection, including making a subject access request, please use the following details for the attention of the Data Controller:
Email address: [email protected]
Telephone number: 0777 999 5419
Postal Address: Prince & Co Charter House, Sandford Street, Lichfield, Staffordshire. WS13 6QA

12. This privacy & cookie policy

We may change, update and amend this Privacy & Cookie Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy & Cookie Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

This Privacy & Cookie Policy was last updated in September 2022.